Service Delivery Manager - Telecoms

Technology - West Midlands

Ref: 6Wednesday 13 January 2021

£50k-£55k plus CA and bonus

SERVICE DELIVERY MANAGER – WEST MIDLANDS  (location open) – £50k (neg) plus £5k Car allowance & bonus

We are currently working with a leading Telecommunications group who are looking for an experienced Service Delivery Manager to join their team. This is a business vital position and you will be responsible for managing the performance of the service to several major accounts.

We are looking for someone with experience in account management within the telecoms industry. Planning, problem solving, project management and sales skills will also be necessary for this role.

The ideal candidate will be someone with strong leadership skills, someone who adopts a structured approach and is comfortable making challenging and difficult decisions.

Job role of the Service Delivery Manager:

  • Overall responsibility for customer engagement process
  • Responsible for contract management, deliverables and organic growth of accounts
  • Clarifying and communicating customer requirements, issues and escalations internally
  • Ensuring that customer expectations are managed and that plans are in place to guarantee agreed customer requirements are delivered on time.
  • Responsible for change management and ensuring all internal process are captured, reviewed, disseminated in line with customer contracts and policies
  • Provide support to sales in preparation of bids
  • Manage the contract review process

Experience/skills required for the Service Delivery Manager:

  • Good telecommunications knowledge
  • Extensive knowledge of through-life technical services and the service delivery of network design, installation, commissioning, maintenance, project logistics, spare parts management, asset management, equipment repair
  • An analytical mind with excellent IT skills
  • Strong background of dealing directly with senior stakeholders
  • Contract/SLA Management

We are open minded on location, however you must be willing to travel into the Solihull office at times.

A full job description is available.

Please apply here with a short covering letter.  We will acknowledge receipt of your application.